Universal™ Full-Service Solutions

Boost the performance of your devices, optimize your hospital operations and stay a step ahead of your challenges with a complete service solution for your 
GE HealthCare Equipment Fleet.

We have the people, process, and technology to maximize your uptime and protect your healthcare equipment investments.
View our service plans

GE HealthCare Service by the numbers

40%

Remote fix rate¹

80%

First call resolution²

1.1M+

Installed Base Enabling 500M+ exams annually

4,000+

Service Engineers & Application Specialists

We optimize and protect your investments so your team can focus on patient care.

We will help you maximize the value of your healthcare equipment with our service plans tailored to accommodate to varying levels of equipment utilization, ensuring optimal performance across healthcare systems of all sizes.

Let’s get started

Find the right plan for your needs.

We are dedicated to helping you create a tailored service plan that combines people, processes, and technology that works for you and meets the needs of your organization.

Universal

For organizations with lower volume and utilization. Make the most of your budget to optimize your total cost of ownership.

  • Sufficient up-time
  • Prompt response
  • Basic parts coverage

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Universal Standard

For organizations with medium utilization and some available backup equipment.  Balance efficiency and budget to keep you running with quick response time.

  • High up-time
  • Quick response
  • Predictive services
  • Full parts replacement coverage

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Universal Plus

For organizations with high utilization and no backup equipment. When you need complete confidence that your operations are in excellent hands.

  • Maximum up-time
  • Rapid response
  • Predictive services
  • Full parts replacement coverage

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Value-added service solutions that maximize your impact.

Included value-added solutions

Predictive Solutions¹

AI-enabled solutions keep a close eye on your equipment to proactively avoid downtime.
Learn more

Remote Support

We offer a variety of remote solutions for troubleshooting, repair and fix.

Clinical Training Support

Training solutions that support your patient care needs.
Learn more
Additional solutions available

Asset Lifecycle Optimization

Solutions to get more out of your investments.

Education and Training

Convenient connectivity with essential expertise

Digital Solutions

Innovative approaches to enterprise-wide challenges.

Compare Universal Plans

Universal

Up-time guarantee: 92%

Onsite response time: Next day (During coverage hours)

Onsite coverage hours: Mon-Fri, 8 am – 5 pm

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 60 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Two-day afternoon (5:00 pm LST)

Specialty parts coverage: Pay-per-part (Discounts & pools may apply)

Pools: Able to purchase a dollar pool

Universal Standard

Up-time guarantee: 95% (Buy up to 97%)

Onsite response time: 4/6 hours3

Onsite coverage hours: Mon-Fri, 8 am – 5 pm (Buy Up: 8 am-9 pm)

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 30 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Next day morning (10:30 am LST)

Specialty parts coverage: Full parts replacement coverage (Option to opt-out)

Pools: Able to purchase a dollar pool

Universal Plus

Up-time guarantee: 98%

Onsite response time: 2/4 hours3

Onsite coverage hours: Mon-Fri, 8 am – 9 pm (Buy Up: 8 am-midnight)

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 10 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Next day morning, priority (8:30 am LST)

Specialty parts coverage: Full parts replacement coverage (Option to opt-out)

Pools: Able to purchase a dollar pool

See complete plan features (PDF)
Related service solutions

Simplify equipment management with these GE HealthCare solutions.

 

Skeye™ Cybersecurity

Robust cybersecurity solution for networked medical devices, regardless of manufacturer.

 

MyGEHealthCare

Remotely monitor and manage your equipment—anywhere, anytime.

 

Refresh

“Buy now, pay later” billing solution offers a 0% upfront cost and 0% percent interest.

 

Encompass™

Spend less time searching for equipment. Track, manage, and analyze mobile assets.

Get in touch

Have a question? We would love to hear from you.

1 Remote Fix rate: 2023: Service Suite Dashboard USCAN
2 First Call Resolution rate: 2023 Service Suite Dashboard, USCAN
3 The first number is for Imaging. The second number is for Ultrasound.
*Uptime commitment and response time is dependent on type of service coverage purchased; reflects Universal Plus Coverage.
**On eligible systems.
† On eligible systems, depending on service package.

JB10509US