Unite™ In-House Service Solutions

We collaborate directly with your internal experts to provide the quality parts, advanced tools, remote service, and tailored training necessary for them to succeed.
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GE HealthCare Service by the numbers

40%

Remote fix rate

80%

First call resolution

1.1M+

Installed Base Enabling 500M+ exams annually

4,000+

Service Engineers & Application Specialists

We provide your on-site team with the tools they need to maintain your healthcare system's excellence

We’ll partner with you to make sure your team has the right answer, at the right time.

Let’s get started

Find the right plan for your needs.

We are dedicated to helping you create a tailored combination of people, processes, and technology that works for you and meets the needs of your organization.

Unite

For organizations with advanced in-house capabilities. When they need us, we’re here with quality GE HealthCare technology solutions and the expertise to keep them running.  The right answer at the right time.

• Parts and labor discounts — pay only for what you need
• Two-day shipping
• Technical Service Package
• Remote phone support with Advanced Visual Support

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Unite Plus

For organizations with basic break/fix in-house capabilities. Let us be your dedicated support system. Maximum efficiency today, with eyes on the future so you’ll be ready for any challenge that comes your way.

• Full parts coverage
• Rapid shipping
• Technical Service Package
• Remote phone support with Advanced Visual Support

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Value-added service solutions that maximize your impact.

Included value-added solutions

Remote Support

We offer a variety of remote solutions for troubleshooting, repair and fix.

Clinical Training Support

Training solutions that support your patient care needs.

Productivity

Additional solutions that increase productivity and help you prioritize care.
Additional solutions available

Predictive Solutions

AI-enabled solutions keep a close eye on your equipment to proactively avoid downtime.

Digital Solutions

Innovative approaches to enterprise-wide challenges.

Asset Lifecycle Optimization

Solutions to get more out of your investments.

Education and Training

Convenient connectivity with essential expertise

Compare Unite Plans

Unite

Onsite response time: Onsite labor excluded; 6-hour onsite response as needed, labor is billed**

Onsite coverage hours: Hours as applicable; billed at standard, after-hours, weekend/holiday rates** at 20-30% labor discount

Planned maintenance hours: Excluded; PM labor is billed**

Remote call response time: Included; 30 Minutes

Remote fix: Included

Technical service support: Included

Technical Training Discount: 25%

Basic parts coverage: Excluded

Parts shipping (Repair & PM parts/specialty if included): Two-day afternoon (5:00 pm LST)

Specialty parts coverage: Pay-per-part (Discounts & pools may apply)


Pools: Able to purchase a dollar pool

Unite Plus

Onsite response time: Onsite labor excluded; 6-hour onsite response as needed, labor is billed**

Onsite coverage hours: Hours as applicable; billed at standard, after-hours, weekend/holiday rates** at 20-30% labor discount

Planned maintenance hours: Excluded; PM labor is billed**

Remote call response time: Included; 30 Minutes

Remote fix: Included

Technical service support: Included

Technical Training Discount: 25%

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Next day morning (10:30 am LST)

Specialty parts coverage: Full parts replacement coverage (Option to opt-out for pooled coverage)

Pools: Able to purchase a dollar pool

See complete plan features (PDF)
Related service solutions

Simplify equipment management with these GE HealthCare solutions.

 

Skeye™ Cybersecurity

Robust cybersecurity solution for networked medical devices, regardless of manufacturer.

 

MyGEHealthCare

Remotely monitor and manage your equipment—anywhere, anytime.

 

Service Shop

Over 90,000+ parts and accessories so you  always have the right part at the right time.

 

Encompass™

Spend less time searching for equipment. Track, manage, and analyze mobile assets.

Get in touch

Have a question? We would love to hear from you.

*On eligible systems.
**Labor will be billed at then-current Hourly Billed Service (HBS) Rates

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