OnWatch™

Reduce disruptions. Enhance care.

AT A GLANCE

A proactive solution

Real-time, 24/7 monitoring of your environment, systems, and operations

Remote or on-site

Expert engineers diagnose and fix problems, both remote and on site

Reduce disruptions

Helps improve scheduling and decrease downtime

Optimize productivity

Promotes reduced repair costs and helps eliminate major equipment failures

OnWatch is a proactive approach to monitoring your imaging systems to prevent problems before they occur.

Meeting the ever-growing demands for quality, productivity, and patient safety for your medical equipment, OnWatch gives you the opportunity to handle potential issues before they happen. By providing a better diagnosis for early system failure, OnWatch helps you plan for future repairs and replacement part needs which in turn lowers service costs.

HOW ONWATCH CAN HELP IMPROVE YOUR ORGANIZATION

10%+

Reduction in unscheduled system interruptions¹

35%

Up to 35% reduction in unplanned downtime per system¹

39%

Up to 39% reduction in time needed to service systems¹

$20k

Average savings per year with a 1% improvement in system uptime²

FEATURES

Leveraging software algorithms and fault-detection models refined across GE HealthCare’s large installed base.

Automated alerts continuously monitor critical subsystems to reduce unplanned downtime and ensure optimal image quality. Our engineers analyze any anomaly detected, and if a remote fix cannot be done then an on-site service event will be performed.

MONITOR

Sense, monitor, communicate

OnWatch constantly monitors your machines and critical subsystems to make sure each component operates optimally as it should.

DETECT

Analyze, detect, diagnose

If OnWatch detects an abnormality in the machine, the system will receive an alert.

REPAIR

Diagnose, schedule, repair

When an automated alert is generated, the remote engineer will diagnose the issue and either fix it remotely or schedule an appointment for on-site service, providing a repair plan with required parts.

RESTORE

Restore, scan, resume

Once the machine is repaired, you can resume providing quality care for your patients.

BENEFITS

How proactive monitoring makes dependability a reality

Productivity

24/7 monitoring significantly reduces service calls and helps you shift to planned downtime

Reliability

Limits machine downtime and helps maintain your imaging schedule

Financial stability

Helps increase exam revenue and the department’s ROI while promoting reduction in repair costs

References

Average improvement based on the following: GE White Papers - Proactive Digital Service for MR Scanners: Evaluating User Impact (2017); Determining the Benefits of Proactive Digital Service for Computed Tomography Scanners (2014).
GE calculations based on Decision Resources Group and CMS.gov data (2017); API Healthcare (2015); Global Hospital Executives Insights - ITG Market Research (2015).

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