- High patient experience rankings correlate to performance excellence:
When patient experience meets patient expectations, there is a domino effect on the complete ecosystem, from fewer missed appointments to improved care and clinical outcomes. - Strong patient-to-clinician relationship & communications
Develop adapted and jargon-free communications that all patients patients can understand.
Provide proactive and empathic educational materials that can help influence pain thresholds and improve the patient overall experience. - Engaging Your Care Team
You can improve employee engagement by providing medical staff with the latest technology, innovation, systems, and tools.
Providing an empathetic and cutting-edge work environment can help you give staff purpose and enables them to put their patients at the heart of their work. - Getting to Go
You can provide a more empathetic experience by reducing waiting times for your patients.
Speeding up diagnostic results and starting treatment sooner improving staff efficiency can also help improve patient wellbeing and satisfaction.
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* *Doyle, Cathal & Lennox, Laura & Bell, Derek. (2013). A Systematic Review of Evidence on the Links between Patient Experience and Clinical Safety and Effectiveness. BMJ open. 3. 10.1136/bmjopen-2012–001570.