Healthcare Technology Management

A comprehensive multivendor service offering

A comprehensive solution beyond break-fix helping drive quality, productivity and cost savings

Healthcare providers are looking to move away from break-fix maintenance to a more scalable Enterprise-wide innovation partnership model. They want to reduce their maintenance spend with no loss of service while also achieving greater visibility on charges and inventory. This needs more flexibility from vendors, data & analytics to help make important business decisions, and improved processes to improve service delivery and asset optimisation. This increasingly means that healthcare providers are seeking a comprehensive multivendor service model with standard levels of coverage and risk across their entire install base.

What is Healthcare Technology Management?

Healthcare Technology Management (HTM) is a multivendor solution created through a collaboration with our customers and an understanding of their challenges. Our goal is to help organisations improve operational efficiency, enhance quality and reduce service-related cost across their Imaging, Ultrasound and biomedical fleets.

GE Healthcare's HTM offering includes multivendor services (MVS) as a core component covering a maintenance service across the fleet of assets. Our MVS platform complements the key value-added components of HTM such as data & analytics, asset utilisation and technology planning.

Our offering reduces the complexity and high cost of service agreements with multiple manufacturers. You will work under one contract with a single service provider to help reduce administrative costs and improve response time. You will benefit from our 21 years of multivendor experience and from our extensive team of engineers trained on devices from more than 50 leading manufacturers.

Enabled by data and analytics, our service provides insights for better decisions and lower service costs. We can help you improve asset availability and management and enhance accreditation readiness and technology planning. We can deliver the support you need in terms of productivity tools, parts and repairs, remote diagnostics and advanced technical support and training.

A growing and diverse equipment inventory can test your biomed team’s ability to cover all scheduled maintenance and service – not to mention issues that flare up. Our flexible service programs help guide better decisions to drive and sustain lower service costs, improve asset utilisation, and help improve performance.

Delivering Outcomes Through HTM

Our HTM solution is driven by collaboration and an understanding of customer challenges and situations. This flexible programme, enabled by data and analytics, offers core maintenance services and includes attributes that go beyond break-fix. We help you optimise asset utilisation, customise the right service plan for your organisation, and adapt your programme to changing needs. Our goal is to help organisations enhance quality, improve operational efficiency and reduce service-related cost.

Our holistic approach to medical equipment services looks at three core areas:

Service Model Optimisation, Innovation & Sustainability and Integrated Asset Management, harnessing the power of digital technology to improve and sustain outcomes, in a safe and secure way.

Service Model Optimisation

Service models aligned with your priorities for efficient operations, reduced costs and enhanced quality. The medical equipment service model selected has a direct correlation to the quality, efficiency and cost to maintain your imaging and biomedical assets. GE's goal is to help you to determine and implement an optimised model, based on your size, scale and needs.

We start by helping evaluate and benchmark your actual cost. We review warranties and service agreements to help you pinpoint exactly what you are spending. We help identify opportunities to improve and standardise your service model from a cost and quality perspective and look at alternatives ranging from a fully outsourced program to in-house enablement models, supporting your team on-site, remotely and as needed.

Innovation and Sustainability

Evolve and adapt to changing needs and cost pressures while also meeting regulatory requirements for safety and compliance. GE strives to develop new innovations and ideas that go well beyond medical equipment service and maintenance. Our goal is to ensure that your service program grows and adjusts to changing needs and challenges to enable sustainable improvements and success.

GE Healthcare continues to invest in digital innovation across our portfolio – a significant portion of our over annual $1 Billion R&D spend is channelled into analytics, AI, and machine and deep learning, to leverage the full potential of asset-based data and make it part of our customers’ daily operations. This investment is accelerating the digitisation that will deliver enhanced clinical, operational and financial outcomes through innovation such as proactive and predictive maintenance, obsolescence management and augmented reality.

Integrated Asset Management

Optimise asset utilisation and the return on your capital investments, reduce budget variability, improve access to equipment, and enhance quality of care. Another significant driver for increased costs stems from the growing medical asset inventory. Most healthcare organisations own more imaging and clinical assets than ever, which results in higher operational and capital costs.

Our specialists work closely with you, using your system data to measure staff and equipment performance. Medical equipment data are combined with benchmark analytics, to make decisions regarding asset utilisation and technology planning. We also work to identify potential training gaps and changes that could improve workflow and increase patient capacity.

Service Excellence

GE Healthcare's Healthcare Technology Management programme is enabled by our local Service capabilities and our continuous investment in connecting the physical and digital worlds.